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Restaurant owners – a must read!

January 13, 2015

iStock_000006229631MediumIs your restaurant really safe?  So many of the restaurant claims we see can be avoided!  Even small claims will make a big difference in your insurance premium – a series of small claims could me the difference between getting a preferred rate and …a not so preferred rate.

Here’s some food for thought (pun intended!) to make sure your restaurant is up to snuff!

 Can we say recipe for disaster?  Without a comprehensive training program your kitchen is a breeding ground for Workers’ Compensation claims.  Every restaurant should have training programs for the following:

  • Proper lifting techniques – those big pots of fabulous Lobster Bisque are heavy!  Without proper training, your cook staff will be filing back injury claims left and right!
  • Safe use of knives and other sharp objects such as mandolins – If you’ve been in the industry long enough you’ve seen more than one trip to the ER for stitches.  Why not have a Saturday morning safe handling training day!
  • Safe handling of meat slicers, grinders, commercial mixers and other “heavy equipment” – Just like the knife scenario – if you’ve been in the food industry for a while you’ve heard horror stories of missing fingers, mangled hands and other catastrophes due to improper use of heavy restaurant equipment.

Do you deliver?

Delivery is a great added value service to your customers – but keeping your team safe can be a challenge!  Here are some tips that will help mitigate some pretty nasty events and claims

  • Limit your delivery radius to only safe areas.
  • Use Caller ID with address look-up
  • Call back first time customers to verify their address
  • Accept ONLY credit card payment or limit the amount of cash that can be carried
  • Avoid signage on vehicles – we don’t want your delivery drivers being mugged!

How about a Drive Thru?

Drive-thru’s are an American invention that feeds our instant gratification lifestyle – but it poses a myriad of safety issues for restaurant owners.  To keep the team safe adopt these little tips:

  • Always have at least 2 employees working at all times
  • Lock doors of the restaurant if the counter is not open
  • Make sure there is sufficient lighting in the drive-thru area
  • Security cameras should be installed at several locations
  • Train your staff on what to do if there is a robbery – because there are bad people out there!
Nancy Swenson Commercial Lines Account Manager

Nancy Swenson
Commercial Lines Account Manager

We hope you found these tips and tricks helpful.  If you need more loss control assistance for your restaurant – give us a call at 860-482-3506, we are here to help!

Nancy Swenson

Commercial Lines Account Manager

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